FAQ

How can I share my question with other Ovenk users?

1/ Go to the picture portraying your ancestor or showing your family name or birthplace.

2/ Under the picture, write your question and select the “Notify” option, fill all the required fields, then click on “Post comment”.

It is the Ovenk users, not us, that will increase your chance of getting answers.

Troubleshooting

I can’t upload images to Ovenk

To ensure you can upload images please follow our guidelines:

Send an approved file format (jpg, jpeg, png or tiff)

File is less than 10MB

I sent several digital photos to Ovenk but I can see only one of them on the website. What happened?

Please check that every image has been attached to your message before sending the email.

The pictures on the start page flicker for a moment when I place the mouse cursor on them

This may occur with the Mozilla Firefox browser. Go to Tools > Options > Advanced > General and then uncheck “Use hardware acceleration when available”.