FAQ

How can I share my question with other OVENK users?

Go to the picture portraying your ancestor or showing your family name or birthplace. Under the picture, write your question, fill all the required fields, then click on “Post comment“.

OR

Go to the discussions section and join a discussion related to your ancestor, birthplace or family name. Under the conversation, write your question or comment, fill all the required fields, then click on “Post comment

It is the Ovenk users, not us, that will increase your chance of getting answers.

I sent several digital photos to OVENK but I can see only one of them on the website. What happened?

If your picture is not uploaded to our website, it means that picture wasn’t attached to your email. Please check that every image has been attached to your message before sending the email.

Send an approved file format (jpg, jpeg, png or tiff)

File is less than 10MB. If you have several files, you can send them in separate emails.

I would like to use one of your images for a book / movie project. I sent you a request by email. Did you receive it?

If you did not receive our answer, please look into your SPAM mailbox first or whitelist our email address.

Are the pictures in high resolution?

To simplify the use of the website, we are showing pictures in low resolution. If you are looking for higher resolution version of a specific picture, please note that we will ask for a donation to help us pursue our work. Please note that quality of the displayed pictures may vary depending on the quality of the original source.

Who uploaded that picture?

92% of the pictures displayed on OVENK.COM come from the Armenian Memory Institute (AMI) collection and digitalization. Pictures on OVENK.COM that come from the Armenian Memory Institute collection are tagged “AMI Collection”, whereas those from contributors are tagged with the name of these contributors.

The pictures on the start page flicker for a moment when I place the mouse cursor on them

This may occur with the Mozilla Firefox browser. Go to Tools > Options > Advanced > General and then uncheck “Use hardware acceleration when available”.

All content on this web site, such as text, graphics, logos, button icons and images is protected by copyright.